How we built BugClass Lessons-Learned Database (and why we shipped it externally)
The internal-tool phase
BugClass Lessons-Learned Database didn't start as a product. It started as BC# tracker (F743/F744/F745) — an internal tool we built for our own customer apps. We needed it. We built it. It worked.
The "wait, others might want this" phase
After running BugClass Lessons-Learned Database in production for months across multiple internal apps, the pattern became obvious: every team building similar workloads hits the same wall. The build-it-yourself path is 4-12 weeks of plumbing. The buy-it path costs 5-10x more than it should.
We had the engine. We had the runbook. We had the bug-fixes. The only step left was wrapping it in pricing pages and signup forms.
What changes when you ship externally
Three things changed when we exposed BugClass Lessons-Learned Database as a product:
- Documentation got real. Internal Slack threads don't count as docs.
- Edge cases got prioritized. Single-tenant code makes assumptions that break the moment a second tenant arrives.
- Pricing got honest. No more "free internally" hand-waving.
What stayed the same
The engine. The code path that handles your request is the exact same code path serving our own apps. We don't ship a stripped-down "public" version. We ship the one we use.
Try it
Free tier: /contact/. We're a small team. Reply directly to any email and you'll get a human.